Outlook Web Addin: Ribbon toolbar icon not visible on Mac












0















This is Mac-only issue(icon shows in Outlook 2013 and Outlook 2016 for Windows, all the web browsers and even on Macbook pro).



The testing environment I used was



Outlook for Mac 2016 (version 16.16.4 (181110))



Mac OS version 10.13.4



I was given this feedback when I submitted my Outlook web add-in to the store for testing.



Your add-in is not working in the Outlook Client on Mac in read mode on a message. Your add-in icon appears to not load correctly



I believe I have follow the guidelines when providing the icons and I use Https for reference.



Interestingly I cannot replicate this issue in my Mac book pro but only in a Mac.



Here is the link to the screenshot:
https://i.imgur.com/ljl034E.png



Here is my manifest icon section:



<Icon>

    <bt:Image size="16" resid="icon16" />

    <bt:Image size="32" resid="icon32" />

    <bt:Image size="64" resid="icon64" />

    <bt:Image size="80" resid="icon80" />

</Icon>

<bt:Images>

    <bt:Image id="icon16" DefaultValue="https://{resource}.16png"/>

    <bt:Image id="icon32" DefaultValue="https://{resource}.32png"/>

    <bt:Image id="icon64" DefaultValue="https://{resource}.64png"/>

    <bt:Image id="icon80" DefaultValue="https://{resource}.80png"/>

</bt:Images>


What I have done so far:




  1. include a 64x64 pixel icon in the manifest (the doc says it is recommended for Mac)

  2. make the icon not transparent

  3. include all optional sizes of icons (40x40 pixel etc)

  4. delete and re-add the add-in

  5. re-launch outlook for Mac

  6. Change the content of the icon






office365 office-js office-addins outlook-web-addins outlook-for-mac







share|improve this question





























    0















    This is Mac-only issue(icon shows in Outlook 2013 and Outlook 2016 for Windows, all the web browsers and even on Macbook pro).



    The testing environment I used was



    Outlook for Mac 2016 (version 16.16.4 (181110))



    Mac OS version 10.13.4



    I was given this feedback when I submitted my Outlook web add-in to the store for testing.



    Your add-in is not working in the Outlook Client on Mac in read mode on a message. Your add-in icon appears to not load correctly



    I believe I have follow the guidelines when providing the icons and I use Https for reference.



    Interestingly I cannot replicate this issue in my Mac book pro but only in a Mac.



    Here is the link to the screenshot:
    https://i.imgur.com/ljl034E.png



    Here is my manifest icon section:



    <Icon>
    
    <bt:Image size="16" resid="icon16" />
    
    <bt:Image size="32" resid="icon32" />
    
    <bt:Image size="64" resid="icon64" />
    
    <bt:Image size="80" resid="icon80" />
    
</Icon>
    
<bt:Images>
    
    <bt:Image id="icon16" DefaultValue="https://{resource}.16png"/>
    
    <bt:Image id="icon32" DefaultValue="https://{resource}.32png"/>
    
    <bt:Image id="icon64" DefaultValue="https://{resource}.64png"/>
    
    <bt:Image id="icon80" DefaultValue="https://{resource}.80png"/>
    
</bt:Images>


    What I have done so far:




    1. include a 64x64 pixel icon in the manifest (the doc says it is recommended for Mac)

    2. make the icon not transparent

    3. include all optional sizes of icons (40x40 pixel etc)

    4. delete and re-add the add-in

    5. re-launch outlook for Mac

    6. Change the content of the icon






    office365 office-js office-addins outlook-web-addins outlook-for-mac







    share|improve this question



























      0












      0








      0








      This is Mac-only issue(icon shows in Outlook 2013 and Outlook 2016 for Windows, all the web browsers and even on Macbook pro).



      The testing environment I used was



      Outlook for Mac 2016 (version 16.16.4 (181110))



      Mac OS version 10.13.4



      I was given this feedback when I submitted my Outlook web add-in to the store for testing.



      Your add-in is not working in the Outlook Client on Mac in read mode on a message. Your add-in icon appears to not load correctly



      I believe I have follow the guidelines when providing the icons and I use Https for reference.



      Interestingly I cannot replicate this issue in my Mac book pro but only in a Mac.



      Here is the link to the screenshot:
      https://i.imgur.com/ljl034E.png



      Here is my manifest icon section:



      <Icon>
      
    <bt:Image size="16" resid="icon16" />
      
    <bt:Image size="32" resid="icon32" />
      
    <bt:Image size="64" resid="icon64" />
      
    <bt:Image size="80" resid="icon80" />
      
</Icon>
      
<bt:Images>
      
    <bt:Image id="icon16" DefaultValue="https://{resource}.16png"/>
      
    <bt:Image id="icon32" DefaultValue="https://{resource}.32png"/>
      
    <bt:Image id="icon64" DefaultValue="https://{resource}.64png"/>
      
    <bt:Image id="icon80" DefaultValue="https://{resource}.80png"/>
      
</bt:Images>


      What I have done so far:




      1. include a 64x64 pixel icon in the manifest (the doc says it is recommended for Mac)

      2. make the icon not transparent

      3. include all optional sizes of icons (40x40 pixel etc)

      4. delete and re-add the add-in

      5. re-launch outlook for Mac

      6. Change the content of the icon






      office365 office-js office-addins outlook-web-addins outlook-for-mac







      share|improve this question
















      This is Mac-only issue(icon shows in Outlook 2013 and Outlook 2016 for Windows, all the web browsers and even on Macbook pro).



      The testing environment I used was



      Outlook for Mac 2016 (version 16.16.4 (181110))



      Mac OS version 10.13.4



      I was given this feedback when I submitted my Outlook web add-in to the store for testing.



      Your add-in is not working in the Outlook Client on Mac in read mode on a message. Your add-in icon appears to not load correctly



      I believe I have follow the guidelines when providing the icons and I use Https for reference.



      Interestingly I cannot replicate this issue in my Mac book pro but only in a Mac.



      Here is the link to the screenshot:
      https://i.imgur.com/ljl034E.png



      Here is my manifest icon section:



      <Icon>
      
    <bt:Image size="16" resid="icon16" />
      
    <bt:Image size="32" resid="icon32" />
      
    <bt:Image size="64" resid="icon64" />
      
    <bt:Image size="80" resid="icon80" />
      
</Icon>
      
<bt:Images>
      
    <bt:Image id="icon16" DefaultValue="https://{resource}.16png"/>
      
    <bt:Image id="icon32" DefaultValue="https://{resource}.32png"/>
      
    <bt:Image id="icon64" DefaultValue="https://{resource}.64png"/>
      
    <bt:Image id="icon80" DefaultValue="https://{resource}.80png"/>
      
</bt:Images>


      What I have done so far:




      1. include a 64x64 pixel icon in the manifest (the doc says it is recommended for Mac)

      2. make the icon not transparent

      3. include all optional sizes of icons (40x40 pixel etc)

      4. delete and re-add the add-in

      5. re-launch outlook for Mac

      6. Change the content of the icon






      office365 office-js office-addins outlook-web-addins outlook-for-mac




      office365 office-js office-addins outlook-web-addins outlook-for-mac






      share|improve this question















      share|improve this question













      share|improve this question




      share|improve this question








      edited Nov 16 '18 at 4:24

























      asked Nov 16 '18 at 3:47







      user10660822































          1 Answer
          1






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          oldest

          votes


















          1














          Found the answer, the 32x32 icon is corrupted, after I replaced it with a good quality one,the icon now shows in Outlook for Mac.
          Interestingly all other Outlook host have higher tolerance over corrupted image than Outlook for Mac.






          share|improve this answer























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            1 Answer
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            active

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            1 Answer
            1






            active

            oldest

            votes









            active

            oldest

            votes






            active

            oldest

            votes









            1














            Found the answer, the 32x32 icon is corrupted, after I replaced it with a good quality one,the icon now shows in Outlook for Mac.
            Interestingly all other Outlook host have higher tolerance over corrupted image than Outlook for Mac.






            share|improve this answer




























              1














              Found the answer, the 32x32 icon is corrupted, after I replaced it with a good quality one,the icon now shows in Outlook for Mac.
              Interestingly all other Outlook host have higher tolerance over corrupted image than Outlook for Mac.






              share|improve this answer


























                1












                1








                1







                Found the answer, the 32x32 icon is corrupted, after I replaced it with a good quality one,the icon now shows in Outlook for Mac.
                Interestingly all other Outlook host have higher tolerance over corrupted image than Outlook for Mac.






                share|improve this answer













                Found the answer, the 32x32 icon is corrupted, after I replaced it with a good quality one,the icon now shows in Outlook for Mac.
                Interestingly all other Outlook host have higher tolerance over corrupted image than Outlook for Mac.







                share|improve this answer












                share|improve this answer



                share|improve this answer










                answered Nov 19 '18 at 2:47







                user10660822







































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