C# PUT request (rest API for ServiceNow) - updating State of request ticket - timeout error











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I have a function that takes in a servicenow record. I first retrieve the record using a GetByQuery with the json objects/fields listed in the sc_request snippet. I edit the state value to 98 and then pass in the record "r" into the PUT function.



However, i get a timeout as an exception message, event though i pass in the record exactly how it wants



I can perform the PUT using cURL and the rest api explorer in service now fine.



public RESTSingleResponse<T> Put(T record)

{
var response = new RESTSingleResponse<T>();

try
{
string data = JsonConvert.SerializeObject(record, new ResourceLinkConverter());
response.RawJSON = ServiceNowClient.UploadString(URL + "/" + record.sys_id + "?&sysparm_fields=" + _FieldList, "PUT", data);
}
catch (WebException ex)
{
response.ErrorMsg = ParseWebException(ex);
}
catch (Exception ex)
{
response.ErrorMsg = "An error occured retrieving the REST response: " + ex.Message;
}
RESTSingleResponse<T> tmp = JsonConvert.DeserializeObject<RESTSingleResponse<T>>(response.RawJSON);

if (tmp != null) {
response.Result = tmp.Result; }
return response;
}







public class sc_request : Record

{
[JsonProperty("active")]

public bool active { get; set; }
[JsonProperty("number")]

public string number { get; set; }
[JsonProperty("description")]

public string description { get; set; }
[JsonProperty("u_affected_platform")]

public string affected_platform { get; set; }

[JsonProperty("state")]
public string state { get; set; }
}





IRestQueryResponse<sc_request> response = client.GetByQuery(query);

foreach (sc_request r in response.Result)
{
if (r.state == "97")
{
r.state = "98"; // set the state
IRestSingleResponse<sc_request> putResponse = client.Put(r);
}









share|improve this question


























    up vote
    0
    down vote

    favorite












    I have a function that takes in a servicenow record. I first retrieve the record using a GetByQuery with the json objects/fields listed in the sc_request snippet. I edit the state value to 98 and then pass in the record "r" into the PUT function.



    However, i get a timeout as an exception message, event though i pass in the record exactly how it wants



    I can perform the PUT using cURL and the rest api explorer in service now fine.



    public RESTSingleResponse<T> Put(T record)

    {
    var response = new RESTSingleResponse<T>();

    try
    {
    string data = JsonConvert.SerializeObject(record, new ResourceLinkConverter());
    response.RawJSON = ServiceNowClient.UploadString(URL + "/" + record.sys_id + "?&sysparm_fields=" + _FieldList, "PUT", data);
    }
    catch (WebException ex)
    {
    response.ErrorMsg = ParseWebException(ex);
    }
    catch (Exception ex)
    {
    response.ErrorMsg = "An error occured retrieving the REST response: " + ex.Message;
    }
    RESTSingleResponse<T> tmp = JsonConvert.DeserializeObject<RESTSingleResponse<T>>(response.RawJSON);

    if (tmp != null) {
    response.Result = tmp.Result; }
    return response;
    }







    public class sc_request : Record

    {
    [JsonProperty("active")]

    public bool active { get; set; }
    [JsonProperty("number")]

    public string number { get; set; }
    [JsonProperty("description")]

    public string description { get; set; }
    [JsonProperty("u_affected_platform")]

    public string affected_platform { get; set; }

    [JsonProperty("state")]
    public string state { get; set; }
    }





    IRestQueryResponse<sc_request> response = client.GetByQuery(query);

    foreach (sc_request r in response.Result)
    {
    if (r.state == "97")
    {
    r.state = "98"; // set the state
    IRestSingleResponse<sc_request> putResponse = client.Put(r);
    }









    share|improve this question
























      up vote
      0
      down vote

      favorite









      up vote
      0
      down vote

      favorite











      I have a function that takes in a servicenow record. I first retrieve the record using a GetByQuery with the json objects/fields listed in the sc_request snippet. I edit the state value to 98 and then pass in the record "r" into the PUT function.



      However, i get a timeout as an exception message, event though i pass in the record exactly how it wants



      I can perform the PUT using cURL and the rest api explorer in service now fine.



      public RESTSingleResponse<T> Put(T record)

      {
      var response = new RESTSingleResponse<T>();

      try
      {
      string data = JsonConvert.SerializeObject(record, new ResourceLinkConverter());
      response.RawJSON = ServiceNowClient.UploadString(URL + "/" + record.sys_id + "?&sysparm_fields=" + _FieldList, "PUT", data);
      }
      catch (WebException ex)
      {
      response.ErrorMsg = ParseWebException(ex);
      }
      catch (Exception ex)
      {
      response.ErrorMsg = "An error occured retrieving the REST response: " + ex.Message;
      }
      RESTSingleResponse<T> tmp = JsonConvert.DeserializeObject<RESTSingleResponse<T>>(response.RawJSON);

      if (tmp != null) {
      response.Result = tmp.Result; }
      return response;
      }







      public class sc_request : Record

      {
      [JsonProperty("active")]

      public bool active { get; set; }
      [JsonProperty("number")]

      public string number { get; set; }
      [JsonProperty("description")]

      public string description { get; set; }
      [JsonProperty("u_affected_platform")]

      public string affected_platform { get; set; }

      [JsonProperty("state")]
      public string state { get; set; }
      }





      IRestQueryResponse<sc_request> response = client.GetByQuery(query);

      foreach (sc_request r in response.Result)
      {
      if (r.state == "97")
      {
      r.state = "98"; // set the state
      IRestSingleResponse<sc_request> putResponse = client.Put(r);
      }









      share|improve this question













      I have a function that takes in a servicenow record. I first retrieve the record using a GetByQuery with the json objects/fields listed in the sc_request snippet. I edit the state value to 98 and then pass in the record "r" into the PUT function.



      However, i get a timeout as an exception message, event though i pass in the record exactly how it wants



      I can perform the PUT using cURL and the rest api explorer in service now fine.



      public RESTSingleResponse<T> Put(T record)

      {
      var response = new RESTSingleResponse<T>();

      try
      {
      string data = JsonConvert.SerializeObject(record, new ResourceLinkConverter());
      response.RawJSON = ServiceNowClient.UploadString(URL + "/" + record.sys_id + "?&sysparm_fields=" + _FieldList, "PUT", data);
      }
      catch (WebException ex)
      {
      response.ErrorMsg = ParseWebException(ex);
      }
      catch (Exception ex)
      {
      response.ErrorMsg = "An error occured retrieving the REST response: " + ex.Message;
      }
      RESTSingleResponse<T> tmp = JsonConvert.DeserializeObject<RESTSingleResponse<T>>(response.RawJSON);

      if (tmp != null) {
      response.Result = tmp.Result; }
      return response;
      }







      public class sc_request : Record

      {
      [JsonProperty("active")]

      public bool active { get; set; }
      [JsonProperty("number")]

      public string number { get; set; }
      [JsonProperty("description")]

      public string description { get; set; }
      [JsonProperty("u_affected_platform")]

      public string affected_platform { get; set; }

      [JsonProperty("state")]
      public string state { get; set; }
      }





      IRestQueryResponse<sc_request> response = client.GetByQuery(query);

      foreach (sc_request r in response.Result)
      {
      if (r.state == "97")
      {
      r.state = "98"; // set the state
      IRestSingleResponse<sc_request> putResponse = client.Put(r);
      }






      .net soap put servicenow






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      asked Nov 12 at 0:27









      scocuzza

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